Here is all the fine print regarding our ecommerce site. Please
read at your pleasure.
Privacy Policy
Credit
Card Orders
COD
Orders
Purchase
Orders
Credit
and Balances Due
Backorders
Candadian
and International Orders
APO
and FPO Addresses
Returning
Merchandise
Defective
Returns
Damaged
Returns
Order
Questions or Changes
Limits
of Responsibility
Indemnification
Price
and/or Description Changes
Credit Card Orders
With the Chicagoland Toys and Hobbies
shopping service, you can use
Discover, Visa, and MasterCard and Paypal for orders to almost anywhere
in the world. When you use your credit card, please provide your credit
card billing address, if different from the shipping address, and
daytime/evening phone numbers. If the billing address you give us does
not match the one that is on file at the financial institution, or if
authorization is not given for any reason, we reserve the right to
cancel the order without notification. We cannot work out credit card
problems with the financial institution; you must settle problems with
them and reorder once the problem is resolved.
COD Orders
COD orders are not accepted.
Purchase Orders
Institutional purchase orders
(military, government, schools and
universities) are not accepted at this time.
Credits and Balances Due
Any credits on your account with us
can be used as store credit. In the case of overpayment we will
use the same method to refund the amount as you used when you placed
the order. For example, if the order was paid by credit card, we will
credit your credit card account.
Backorders
The unique nature of the Chicagoland
Toys and Hobbies service makes it unlikely that your
desired products will not be shipped promptly because they are on
backorder. You will usually be notified immediately by email if your
order cannot
be shipped within 24 hours of the time you place it.
Canadian and International Orders
We will not falsify invoices or
shipping labels under any
circumstances. If your country is not an option in the checkout
process, we cannot ship to your country. Check a product's shipping
notes while you shop to learn of any possible shipping restrictions for
particular products. Overseas orders must pay via paypal.
APO and FPO Addresses
We will us the USPS serive to ship to
these addresses. There are restrictions to size and weight we
must adhere to.
Returning Merchandise
When you receive your order, always
keep the paperwork that is included
with it in case you wish to return or exchange an item. Also, save any
emails you receive about you order, as they may provide important
information.
A return merchandise authorization (RMA) is required for all returns.
You can call or email Chicagoland Toys and Hobbies and we will issue
one for you. Returns can only be
requested within 30 days of the product shipment date. Shipping costs
will not be refunded. Our shipping address is
shipping@chicagolandtoysandhobbies.com
Returned items must be in their original packaging and in new
condition, or they will be rejected and sent back to you.
A restocking fee may apply to returned items or items that have been
cancelled.
Defective Returns
If the item you wish to return is
inoperable but has no apparent
damage, it is considered defective. If you receive defective
merchandise, please call us for assistance.
Damaged Returns
Damaged merchandise includes items
that have been damaged in shipping.
If a shipment arrives at your door with obvious shipping damage, please
refuse the delivery. If you have already accepted delivery and then
find shipping damage, please call the merchant shipper immediately.
If you receive damaged merchandise, please save all packaging material
and paperwork -- do not throw anything away! If you attempt to return
the merchandise yourself, you jeopardize our chances of making a claim,
and you may not receive credit for the return.
Order
Questions
or Changes
If you have recently placed an order
via the Chicagoland Toys and Hobbies shopping service
and need information about it or would like to change it, there are a
number of ways to contact us. Since we begin processing your order
immediately after we receive it, modifications may not possible.
You can contact us via email at
shipping@chicagolandtoysandhobbies.com
or call us at
(773) 775-4848.
Limits
of
Responsibility
We accept no responsibility for user
initiated damage and/or loss of
parts incurred during operation or use of product.
Indemnification
You agree to indemnify, defend, and
hold harmless Chicagoland Toys and Hobbies, its
affiliates, officers, directors, employees, consultants, and agents
from any and all claims, liability (including product liability),
damages, and/or costs (including, but not limited to, attorneys' fees)
that arise from your use of any of our services.
Price
and/or Description Changes
All prices, pictures, and
descriptions on this site are subject to
change. We maintain no responsibility for inadvertent errors.
When you place your order with us, you agree to the price and terms
indicated on our Web site. Price differences related to future or past
prices in our store or any other store are not refundable.
What information do we
collect?
We collect information from you when you register on our site, place an
order, subscribe to our newsletter or fill out a form.
Any data we request that is not required will be specified as voluntary
or optional.
When ordering or registering on our site, as appropriate, you may be
asked to enter your: name, e-mail address, mailing address, phone
number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the
following ways:
- To personalize your experience - (your information helps us to
better respond to your individual needs)
- To improve customer service - (your information helps us to more
effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold,
exchanged, transferred, or given to any other company for any reason
whatsoever, without your consent, other than for the express purpose of
delivering the purchased product or service requested by the customer.
- To send periodic emails
The email address you provide for order processing, may be used to send
you information and updates pertaining to your order or request, in
addition to receiving occasional company news, updates, promotions,
related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving
future emails, we include detailed unsubscribe instructions at the
bottom of each email.
- To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of
your personal information when you submit a request, place an order or
access your personal information.
These security measures include: password protected directories and
databases to safeguard your information, SSL (Secure Sockets Layered)
technology to ensure that your information is fully encrypted and sent
across the Internet securely or PCI Scanning to actively protect our
servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology and
then encrypted into our Payment gateway providers database only to be
accessible by those authorized with special access rights to such
systems, and are required to keep the information confidential.
After a transaction, your private information including credit card
information will
not
be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if you
allow) that enables the sites or service providers systems to recognize
your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information. This does not include trusted
third parties who assist us in operating our website, conducting our
business, or servicing you, so long as those parties agree to keep this
information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site
policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party
products or services on our website. These third party sites have
separate and independent privacy policies. We therefore have no
responsibility or liability for the content and activities of these
linked sites. Nonetheless, we seek to protect the integrity of our site
and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions
to be in compliance with the California Online Privacy Protection Act.
We therefore will not distribute your personal information to outside
parties without your consent.
As part of the California Online Privacy Protection Act, all users of
our site may make any changes to their information at anytime by
logging into their control panel and going to the 'Edit Account' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online
Privacy Protection Act), we do not collect any information from anyone
under 13 years of age. Our website, products and services are all
directed to people who are at least 13 years old or older.
CAN-SPAM Compliance
We have taken the necessary steps to ensure that we are compliant with
the CAN-SPAM Act of 2003 by never sending out misleading information.
Online Privacy Policy Only
This online privacy policy applies only to information collected
through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes
on this page, and/or update the Privacy Policy modification date below.
Policy changes will apply only to information collected after the date
of the change.
This policy was last modified on
6/1/2010
Contacting Us
If there are any questions regarding this privacy policy you may
contact us using the information below.
www.chicagolandtoysandhobbies.com
6017 N Northwest Hwy
Chicago, IL 60631
United States
webmaster@chicagoland-hobby.com
773-775-4848
Privacy Policy Customer Pledge
We pledge to you, our customer, that we have made a dedicated effort to
bring our privacy policy in line with the the following important
privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
If at anytime you have a cause that needs to be disputed please fill
out the
Trust Guard Dispute Resolution form.
Respectfully,
Greg Bosak
Owner
www.chicagolandtoysandhobbies.com
